Frequently Asked Questions
Thinking about joining the PLAYCE Engagement Academy?
Here are answers to the questions we’re most often asked—so you know exactly what to expect.
How long is the PLAYCE Engagement Academy?
The Academy is a 12-week program with one 60-minute session each week. Participants can join a live cohort or choose the self-study track to learn at their own pace.
What happens if I miss a live session?
All live cohort sessions are recorded and uploaded to the PLAYCE Play Portal. You’ll have access to the replays, along with downloadable materials and reflection prompts, so you never fall behind.
What is the difference between the live cohort and the self-study version?
The live cohort includes weekly Zoom sessions, real-time coaching, peer feedback, and eligibility for certification and continuing education credits.
The self-study version is on-demand and includes the same core content and tools—but does not include live instruction, certification, or CE credits.
Who is the program for?
The Academy is designed for professionals who lead or support community engagement. This includes planners, designers, public officials, nonprofit leaders, consultants, and anyone working with the public to shape programs, policies, or places.
Do I need previous facilitation experience to join?
No prior experience is necessary for Level 1. The Academy is intentionally designed to support beginners while offering deeper growth opportunities at Levels 2 and 3.
Can I join with my team?
Yes. We encourage teams to train together and offer a 3-for-2 group discount. You’ll each join the same live cohort and be able to reflect and practice together throughout the program.
How long do I get access to the PLAYCE Play Portal?
You’ll receive one full year of access from the date of your initial purchase—or at least six months from your first live session, whichever is longer. This gives you plenty of time to revisit recordings, download tools, and deepen your learning after the program ends.
What tools and resources are included with the program?
All participants receive access to the PLAYCE Play Portal, which includes downloadable tools, training videos, facilitation templates, session recordings, and more. You’ll also receive a set of Insight Cards if you enroll in the full program.
Can this program count toward professional development or continuing education requirements?
We are currently submitting the PLAYCE Engagement Academy live cohort for continuing education credit through LA CES. Once approved, participants will be eligible to receive CEUs upon completion. In the meantime, we provide documentation and certificates that can often be submitted for professional development hours through your employer or professional organization. Let us know if you need help with the paperwork—we’re happy to support you.
How do I earn certification?
Participants who complete a live cohort, successfully pass the quizzes and participate fully in sessions are eligible to earn a digital badge and certificate as a Certified PLAYCE Facilitator for each level they complete.
How do I fit this into my workload?
The program is designed to integrate into your real work—not add to it. We strongly recommend that you choose one current or upcoming project to focus on during the 12-week program. Each session gives you tools and guidance to directly apply to your project’s engagement plan, helping you make progress while you learn. You’ll leave the Academy with a complete engagement strategy and the confidence to facilitate it.
Who will I be in a cohort with?
You’ll join a small group of 4–6 participants from across sectors and regions. Cohorts often include design professionals, municipal staff, nonprofit leaders, communications professionals, students, and community organizers. The diversity of backgrounds brings rich conversation and cross-industry insight to every session.
What does “Certified PLAYCE Practitioner” mean?
Once you’ve completed all three levels of the Academy, you’re eligible to apply for the Certified PLAYCE Practitioner designation by documenting and reflecting on a real-world engagement you’ve led using PLAYCE methods.
